Frequently Asked Questions

Some of the most frequently asked questions are shown below. Please ring or e-mail us if you have further questions.

Please call or e-mail us and we will let you know our procedure. You will need to get a returns number from us and then send the item to:

Internet Sales

Care100

42 Chatsworth Road

Chesterfield

S40 2AH

Please be aware of the following if you are returning an item (some of these points only apply to online orders):

  • We cannot accept returns of shoes or slippers that have been worn outside
  • Items cannot be returned without the original packaging
  • We cannot accept returns of items that have been custom made
  • We cannot accept returns of commodes, bedpans, urinals or any other item that involves disposal of bodily fluids
  • We do not accept returns of incontinence pads even if unopened
  • We will only cover the cost of your return if the item is faulty
  • We only accept returns within 7 days of you receiving the order

None of the above affects your statutory rights.

If you bought the tem in one of our shops, it needs to be returned to that shop with the receipt and the original packaging

 

No, we only sell within the UK.  If you need to order from overseas you would need friends or family within the UK who could order it for you and forward the item on.

We will take your old mobility scooter as a trade in but we always advise you that you will get far more for it if you sell it privately. As a reputable business, we would have to service the scooter, put new batteries onto it and offer a warranty. We advise putting your scooter in the Derbyshire Times. If the scooter is not saleable, we may offer you scrap value as part of a trade in.

Our Chesterfield shop is open from 9 – 5pm Monday to Friday, and 9 – 4pm on Saturday. Our Buxton shop is open from 10 – 4pm Monday to Friday and 10 – 3 on Saturdays.

Yes. Please ring for details

We have a wide range in stock in different sizes and colours. Available from stock or to order. We stock Sherborne chairs which can be made in a size and colour of your choice. Delivered within 3 weeks. Some chairs are available from stock.

We stock a wide range of cosyfeet wide fitting shoes and slippers. If you need a size or style that we don´t have in stock, we will order it in for you with no obligation to buy if it is not right for you.

We are on Chatsworth Road opposite the Wheatbridge Medical Centre. We are next to Lloyds Pharmacy and Majestic Wine Warehouse. You can park right outside the door and there is level access into the shop with electric doors. Wheelchairs are available if you need help into the shop

We hire out self propelling wheelchairs or transit wheelchairs. The price is 10.00 a day or 40.00 a week. There is a 40.00 refundable deposit. Please bring credit or debit card and proof of address.Please ring to book in advance as we do get very busy.

No I am sorry that we do not hire out mobility scooters. There is a charity in Chesterfield that do hire them out. Please ring for details.